KOZA·LAB Focus Buddy

Welcome to Focus Buddy.

Support · Help & FAQ
Contact us
marketing@koza-lab.co

For any questions, issues, or feedback. We aim to respond within 24 hours.

Frequently Asked Questions

How does my morning plan work?

During onboarding you answer five short questions about how your mornings usually go. Focus Buddy uses them to shape your plan. Each morning you tell Pip how you feel, by tapping, typing, or speaking, and Pip picks a short voice-guided routine for that mood. Finish it to grow your streak and earn XP.

What do I get with Premium?

Premium unlocks the full app: guided mornings every day, unlimited focus sessions, the mood tracker, tasks, and streaks. You choose a plan on the subscription screen after onboarding.

What's the difference between Weekly and Annual?

Both unlock the same Premium access. Weekly renews every week and Annual renews every year; the annual plan costs much less per week. Both are auto-renewing subscriptions, and the current price in your currency is shown on the subscription screen before you buy.

How do I cancel my subscription?

Open the Settings app on your iPhone → [your name] → Subscriptions → Focus Buddy: ADHD Timer → Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid being charged again. You'll keep Premium access until the end of your billing period.

I subscribed but the app still shows the paywall.

Tap Restore Purchases on the subscription screen. If that doesn't fix it, email us with the Apple ID email you used for the purchase.

I got a new phone or reinstalled the app.

Your subscription comes back with Restore Purchases, as long as you use the same Apple ID. Your streak, XP, tasks, and mood history are stored on your iPhone, so they don't move to a new device or survive deleting the app.

The microphone button doesn't work.

Voice input needs microphone and speech recognition access. Turn both on in iOS Settings → Focus Buddy. You can always type how you feel instead.

Is Focus Buddy a medical device?

No. Focus Buddy is a self-help tool for building calmer routines. It doesn't diagnose, treat, or monitor ADHD or any other condition, and it isn't a substitute for a doctor, therapist, or medication plan.

I'm having a really hard time right now.

Please reach out to a person. If you're in danger, call your local emergency number. In the US you can call or text 988 (Suicide & Crisis Lifeline); elsewhere, findahelpline.com lists free, confidential lines in your country.

I found a bug. How do I report it?

Email us with what happened and which screen you were on. A screenshot helps.

Privacy

Focus Buddy collects only the data needed to run your routines and improve the app. We do not sell your data.

We do not run ads or advertising trackers in the app. Read the full Privacy Policy.

Delete Your Data

Email us at marketing@koza-lab.co with the subject line "Delete My Data." We delete your data within 30 days.